CTR

General Information 6

• FAQ - What browser should I be using?
• FAQ - How do I reset my password?
• FAQ - How to delete your cache and other browser data
• FAQ - How to create a website link on a mobile device?
• FAQ - Creating a Gmail account

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Mobile App FAQ 1

• Mobile App FAQs

Resources for Learners 6

• Complete How-To Guide for Learners
• FAQ - I'm not seeing all of my certificates, what do I do?
• FAQ - I'm having trouble logging in, how do I reset my password?
• FAQ - I don't remember my OHS Training #, how do I register to the Recertification Course?
• FAQ - An online Course won't Launch for me - what do I do?

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Learner: How-To Videos 8

• Video How-To: Creating a CTR Account
• Video How-To: Signing-in to your CTR Account
• Video How-To: Your Learning Profile
• Video How-To: Registering for Certification Standards
• Video How-To: Registering for Workshops and Webinars

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Resources for Employers 16

• Complete How-To Guide for Employers
• FAQ - I'm having trouble logging in, how do I reset my password?
• FAQ - Who are the users associated with my Network?
• FAQ - What permissions does an Employer Network Admin have?
• FAQ - Why aren't my reports up to date?

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Employer: How-To Videos 9

• Video How-To: Signing-in to your CTR Account
• Video How-To: Claiming your Employer Network
• Video How-To: Inviting Employees
• Video How-To: Managing Users in your Network
• Video How-To: View and Print Employee Certificates

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Resources for Training Providers 8

• Complete How-To Guide for Training Providers
• FAQ - I'm having trouble logging in, how do I reset my password?
• FAQ - I'm getting an error when trying to add a Learner to Course Offering with their email.
• FAQ - How Do I Add an In-Person Course Offering
• FAQ - How Do I Create a Virtual Course Offering?

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Training Provider: How-To Videos 8

• Video How-To: Signing-in to your CTR Account
• Video How-To: Platform Menu Overview
• Video How-To: Managing Administrative Access
• Video How-To: Adding Class Offerings
• Video How-To: Editing a Class Offering

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Resources for Instructors 5

• Complete How-To Guide for Instructors
• FAQ - How do I update the grade of a Learner?
• FAQ - I'm having trouble logging, how do I reset my password?
• FAQ - Why can't I access a class record to mark grades and attendance?
• FAQ - The Network for the Course I need to mark isn't listed, what do I do?

Instructor: How-To Videos 2

• Video How-To: Signing-in to your CTR Account
• Video How-To: Taking Attendance